This time i want discuss about second phase of troubleshooting technique,it is a problem solving.This step will begin after we completed the first step,situation analysis.I already discuss on my last post.

To ensure the problem solving step is successfully,we must done the situation analysis completely and collect the detail information.The best way is by performing the WHY WHY ANALYSIS.

From the data,we can make the summary and get ideas how to solving the problem and for further investigation if any problem still exist. read more